The Claims Coach

I totally understand – I don’t set the book’s pric...

2012-05-10T11:56:59.039-04:00

I totally understand – I don’t set the book’s price, just report it. On the other hand, if $39 helps you settle one claim cheaper OR averts ONE bad faith claim from a damming document, $39 is a great investment. Food for thought: What is the cost of NOT investing time (and money) in upgrading adjusters’ written communication skills?

$39.95! Not exactly cheap.

2012-05-09T20:33:45.609-04:00

$39.95! Not exactly cheap.

Re comment by indemnifier: I don't know if Pro...

2012-04-13T09:15:57.453-04:00

Re comment by indemnifier: I don't know if Progressive authorizes the repair or not, but the concern the way it is raised flies in the face of the spirit of the service. I believe Progressive warranties the repairs done at their preferred shops nad not to take accountability for that would completely undermine the value proposition of this offering.

Thanks for great information you write it very cle...

2012-03-31T07:42:52.581-04:00

Thanks for great information you write it very clean. I am very lucky to get this

tips from you

PPI Claims

Aberdeen

Good point, Chantal! "Your mileage may vary....

2012-03-06T18:34:43.937-05:00

Good point, Chantal! "Your mileage may vary." I'm simply cataloging reasons why some companies might be tempted to bring the function in-house, not necessarily saying that this assumption is well-founded or that "in house" adjusters have a superior service orientation in practice. As you point out, the reality may be much different from the perception.

I somewhat disagree. Being an independent myself,...

2012-03-06T16:23:22.628-05:00

I somewhat disagree. Being an independent myself, I often have to call in-house adjusters, and I can never reach them. I find some in-house adjusters hide behind their voice mail, while I cannot do that-- it'd be business suicide. In fact, we offer the caller our cell phone numbers if the adjusters are not in the office.

As an outside-adjuster, I feel I have to remain reachable for both the insured and the client, the in-house adjuster. I can't hide behind voice mail.

Just my two cents.

I was nodding my head all the way through this. Un...

2012-03-05T12:06:56.725-05:00

I was nodding my head all the way through this. Unfortunately I have seen this reversed and watched how client relations suffered as an insurer outsourced its claims function. The resulting service, not to mention bottom line, was abysmal!
Nothing substitutes personalised and specialised service.

Jon, Great point .. and perhaps the subject of a ...

2012-02-13T15:24:33.783-05:00

Jon, Great point .. and perhaps the subject of a future blog. Wanting to have more claims control and having the subject matter savvy to pull it off are two different things. Clients can over-estimate how easy it is to administer claims and later find that they have bitten off more than they can chew!

I get the benefits of control, but in assessing wh...

2012-02-12T22:56:16.918-05:00

I get the benefits of control, but in assessing whether to bring a function in house, doesn't a client need to assess if this is a core competency? If it is not, how distracting will it be? We have seen plenty of companies underestimate the difficulties of managing claims.....

Good point, Charlie! It’s easy to endorse “pay fo...

2012-01-22T21:08:48.643-05:00

Good point, Charlie! It’s easy to endorse “pay for results” conceptually but tough to device one for legal assignments that balances the need for equity. I’ve got to believe that some variation of AFA’s could be devised to get us part way toward pay for performance, without subjecting service providers to capricious non-payment or reduced payment outcomes. Perhaps grist for a future blog! Thanks!

It's thought provoking. I agree the billable h...

2012-01-22T13:37:59.419-05:00

It's thought provoking. I agree the billable hour is a badly inefficient system, for both sides. However, when results don't always correlate to the quality of service provided, I don't think that works either. Plus, it sounds too much like "money back if not satisfied" which no service provider promises.

Just read the older version. Great!

2012-01-21T12:41:55.401-05:00

Just read the older version. Great!

Thanks for great information you write it very cle...

2012-01-21T05:42:15.921-05:00

Thanks for great information you write it very clean. I am very lucky to get this tips from you

PPI Claims

Nice forum. I appreciate that you have thought of ...

2011-05-18T03:47:44.826-04:00

Nice forum. I appreciate that you have thought of sharing so many posts related to the working and functionality of adjusters. This one is a very interesting post, this point is not valid at all and I also don't agree with it.

I didn't understand this post, I am confused t...

2011-05-16T08:29:14.588-04:00

I didn't understand this post, I am confused totally. What exactly is your motive behind sharing this post, what you want to share ? I read it many time but still can't figure out what you want to explain.

Agreed, that was the most busiest time in the whol...

2011-05-16T07:50:22.440-04:00

Agreed, that was the most busiest time in the whole year as everyone is trying is upgrade their policy. But if someone failed to renew his/her policy ? Whether he has to make out new or an amount(fine) can help one to manage all the things well.

Agreed, that was the most busiest time in the whol...

2011-05-16T07:48:57.099-04:00

Nice post

2011-05-16T07:47:23.902-04:00

Nice post

I completely agree that adjusters have to do a lot...

2011-04-06T06:40:03.171-04:00

I completely agree that adjusters have to do a lot of work that needs patience and time. As they are the one who have convince the insurer and to bear all their grievances and to sort out the messy condition. They are real heroes of the insurance world.

Well the stats do always change every year. All th...

2011-04-02T03:17:00.313-04:00

Well the stats do always change every year. All though the main reason behind insurance complaints is always the delay in claim and denial still people want to have an insurance policy to protect them from various risks.

I am into able to understand very much what ape li...

2011-04-02T03:11:20.159-04:00

I am into able to understand very much what ape liability is basically. I have read your post multiple times and still can't figure out the exact meaning and use of it. Can you please do provide me with some detailed explanation or more information.

Agreed. Adjusters do have an important position in...

2011-03-14T11:18:43.062-04:00

Agreed. Adjusters do have an important position in this insurance industry as they do play the main role when settling the claim. They are the one who tries to make things sort out at minimal price and in return benefits the carrier.

In insurance industry it the name game. If anyone ...

2011-03-14T11:14:44.530-04:00

In insurance industry it the name game. If anyone have not carefully checked all the personal details and committed any mistake at time of buying a policy, say spelling mistake in the name then it will create a lot of problem at the time of claim. They will simply say no.

Good post. I really enjoyed reading your post. I l...

2011-02-15T13:02:23.615-05:00

Good post. I really enjoyed reading your post. I love the way that you have connected adjusters in the food service business. I would also like to add that I feel an adjuster acts like a person who tries to make the disaster more drastic.

Sometimes adjusters have been looked like a monste...

2011-02-15T12:26:27.702-05:00

Sometimes adjusters have been looked like a monster as making them happy will help to claim the settlement early as they are one who investigates all the situations and approves them. They try to settle the claim at a very low rate for the first time. After that it depends on the insurer to accept it or to deny it.